Frequently asked questions

If you need to contact us directly, send us an email


How does remote notarization work?

The process is similar to traditional notarization but all the communication between the notary and the customer happens in a remote setting. That means that after signing up, you will be able to schedule the appointment and communicate with the notary directly from your device and the in-person meeting with the notary will be replaced by the audio-video session.

Can my document be notarized remotely?

The laws regarding the notarization are different in each jurisdiction so the range of documents that can be notarized remotely will vary, depending on the country in which the notary is commissioned. If you have doubts whether your document can be notarized remotely, please let us know what you need at

Will I receive a physical copy or electronic copy of the document?

Depending on your needs and the jurisdiction, you can receive the electronic or paper copy of the notarized document.

How do I connect to the session?

You just need to log in the solution and click the “Begin” or “Go” button at the designated time.

What is the time zone in which the appointment hour is displayed?

The appointment time that is displayed to you is the one of your current time zone.

Getting started

What do I need to sign up?

You need a computer, a smartphone and a valid identity document with a photograph. To sign up successfully you will have to initiate the sign up process from your computer but you will also need to use your smartphone to verify your identity.

Can I sign up if I don’t have my smartphone or the ID with me?

You cannot complete the registration process without a smartphone or a valid identity document, however you can initiate the process by providing your basic information. You will be able to proceed with the verification at a later point in time.

What documents can I use to verify my identity?

In order to complete the identity verification process you should use the valid government issued identification document with a photograph, for example: national identity card, driving license or passport.

Please do not use your professional identification card or old-style paper driving license. Even though they are valid documents, the verification process cannot be completed.

My verification wasn’t successful. What now?

Don’t worry! You can try to verify your identity again. First of all, make sure that you are using a valid identity document and you follow all the steps that are indicated on your smartphone. When taking a selfie, please remove your headphones/earphones and glasses.

Can I sign up using my smartphone or ipad?

No. The sign up must happen from the computer and you will also need your smartphone to complete the identity verification process.

What kind of browsers are supported?

We recommend you to use Chrome but all the browsers listed below are supported:

  • Linux: Chrome, Firefox
  • macOS: Chrome, Fireforx, Safari, Edge (Chromium)
  • Windows: Chrome, Firefox, Safari, Edge (Chromium).

Common Problems

Why can't I log into my account?

Don’t worry! Please make sure you have clicked the email verification link that was sent to you in the confirmation email, after creating your account. You should be able to log in successfully using the Username or email address and the Password you provided when signing up.

If you clicked the confirmation email that was sent to you after signing up and you are still having trouble logging in, the problem might be using a wrong password. Please request the reset of the password. You will receive an email that will allow you to establish a new one.

What happens if I forget my Username?

Don’t worry, if you don’t remember your Username, you can still log in the solution using your email address.

What happens if I forget my Password?

No worries! If you ever forget your password, you can request to reset it when trying to log in. If you click “Forgot Password?” displayed on the login window, the email allowing you to set a new password will be sent to the email you used to sign up.

I didn't get a confirmation email after requesting the appointment. Was the session scheduled?

It is possible that the confirmation email has ended up in your SPAM folder so please check it before doing anything else.

If after doing that, you are sure that you haven’t received a confirmation email, your request hasn’t been successfully created so it will be necessary that you try to schedule an appointment again. Please log in, click “Schedule” and don’t forget to upload the document. After the successful booking, both the notary and you will receive the confirmation email.

I still can't find the answer to my question. What should I do?

If you don’t find the answer to your question in our FAQ’s, please reach out to us at

We will be happy to help.